My voucher is not working

JP
Written by Joshua P.
Last updated 2026-03-19

If you are subscribing to our newsletter, you might have received a voucher to use with your next order. 

To use your voucher, simply enter it at checkout. On the right side of the screen, you'll see an order summary and a box labeled "Discount Code." Enter your voucher code there, and your order total will be updated accordingly. Please note that vouchers cannot be applied after an order is confirmed and paid.

If your voucher isn't working, please check the terms provided in the email you received. It may be due to one of the following reasons:

  • The voucher is only valid for specific products, people, or countries.
  • The voucher has an expiration date.
  • The voucher does not include free shipping.
  • The voucher has already been used.

Please note that you can't use two different vouchers for one order.